This Privacy Policy describes how ScriptMatrix Web Services ("we", "our", or "us") collects, uses, and protects the information you provide when using the SolarMatrix CRM platform ("Software").
1. Information We Collect
- Business Data: Client names, contact details, inquiries, leads, tasks, and other CRM-related data.
- User Data: Admins and users’ login credentials, activity logs, and usage statistics.
- System Data: IP address, browser type, and device information (for security and optimization purposes).
2. How We Use Your Information
- To operate and maintain the CRM platform.
- To improve user experience and software performance.
- To provide customer support and technical assistance.
- To send important notifications regarding updates, security, or changes to the service.
3. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes data encryption, firewalls, and access control policies.
4. Data Access & Control
- Data entered into your CRM account is accessible only by your authorized users.
- We do not access your customer or CRM data unless explicitly authorized for support or troubleshooting purposes.
5. Data Sharing
We do not sell, rent, or share your personal or business data with third parties except:
- To comply with legal obligations.
- To enforce our terms of service.
- To provide essential services via trusted third-party integrations (e.g., WhatsApp API, email services).
6. Data Retention
We retain your data as long as your subscription is active. Upon termination, data will be retained for a maximum of 30 days unless otherwise requested in writing for early deletion or export.
7. Your Rights
- Request access to your stored data.
- Request correction, export, or deletion of your data.
- Withdraw consent for certain data processing activities.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be notified through email or platform notice.
9. Contact Us
If you have questions regarding this Privacy Policy, please contact us at:
info@scriptmatrix.com
